1. GENERAL PROVISIONS

1.1. The website www.themythicbox.com (hereinafter “Website”) is registered under the company KONSTANTAKOS G. SOTIRIOS, with Tax Identification Number 147319410 (Tax Office of Florina), ΓΕΜΗ number 158766555000, and seated at the street Megalou Alexandrou 66, in Florina 53100, Greece (hereinafter “Administrator” or “Company”).

1.2. The purpose of the online store is to sell packaged food, produced exclusively by Greek producers. As such, it promotes and resells the products of the suppliers with whom it cooperates, while retaining the right to freely choose the products it promotes as well as to modify, renew and/or withdraw them at any time and without prior notice.

2. SCOPE

2.1. These terms govern the use of the Website and its services by the visitor/user (hereinafter, the “User”), as well as the processing of any personal data of its visitors. The terms applicable to these Terms apply to any other term contained within the Website. The User must carefully read these terms and in case he/she disagrees with any of them he/she should cease browsing the website and refrain from any transaction with it. Any transaction and/or use of the services of the website implies for the User the unconditional acceptance of the terms expressed herein.

2.2. Right to Modify – The Administrator reserves the right, at his/her sole discretion, to modify or replace these Terms at any time. Therefore, the User is advised to periodically check the content of these terms and accept the modified terms of use if he/she wants to continue using the Website and its services (last update: 26.02.2021).

2.3. Governing law and jurisdiction

2.3.1. These Terms of Use shall be governed by and construed in accordance with the laws of Greece. The same applies to any dispute or claim arising out of or in connection with them and any dispute, in general, arising from the use of this website or relating to these Terms. It is expressly agreed and mutually accepted that the Courts of Florina will have exclusive jurisdiction over any dispute or claim that may arise between the Administrator and the User.

2.3.2. Total or partial invalidity or inability to apply individual terms does not affect the validity of all other terms. In addition, the failure of the Administrator to exercise a right arising from this does not constitute his/her waiver thereof.

2.3.3. If, while browsing the site, you find any legal or ethical issues, please send us immediately a message at [email protected]

3. DISCLAIMER & LIMITATION OF LIABILITY

3.1. The Administrator takes the necessary measures for the proper operation of this website, but in no case guarantees that its products and services will be provided uninterruptedly and without problems. The Administrator is also entitled to maintain the website, even if this results in the inevitable cessation of its operation.

3.2. The Administrator is entitled, at any time and without notice, to modify the services and products offered on this website, as well as to terminate or suspend its operation temporarily or permanently.

3.3. The Administrator, under any circumstances, including the case of negligence, is not responsible for any kind of damage suffered by the User of the pages, services, options, and contents of the website, which he/she proceeds on his/her own initiative and with the knowledge of these terms. Indicatively, the Administrator is released from liability:

3.3.1. For the content that third parties may publish on the website, as long as he/she meets the obligations of care and control provided by law.

3.3.2. For transactions with the Website, which will be made using a credit or debit card and PayPal. It is explicitly stated that the legal holder of the credit card or PayPal account will be objectively liable, as the Administrator may not know the truth of the information provided by the user and consider the person providing the personal data to be its real owner. Therefore, regardless of the person using the credit/debit card, his/her legal holder is bound, whose consent is irrefutably presumed.

3.3.3. For the accuracy, completeness, or correctness of the information provided on this website, the Administrator makes every effort to provide a high level of information and services through his/her website. However, its content is provided without any warranty expressed or implied in any way and the User accepts that he/she uses the posted content and services offered at his/her own risk.

3.3.4. For any damage caused to the customer by the non-fulfillment of his/her contractual obligations, which is due to events of force majeure or out of his/her control.

3.3.5. For any damage or injury, or infection by electronic viruses and/or other malicious programs on the User’s terminal device when accessing and using the Website. Of course, the level of security of the website services in the electronic environment is closely monitored by the use of anti-virus programs and malware. However, it is the User’s responsibility to protect his/her terminal device by using anti-virus software or other malicious programs and components.

3.3.6. For the possible visit of the website and its use by minors, since he/she cannot verify the identity of the incoming users/visitors. The services of the Website are addressed only to adults and minors are prohibited from visiting it and using its services without the consent of their parents or guardians.

3.3.7. For any damage of the User, legal or contractual obligation towards the User and any direct or ancillary claim of the User or a third party, if the User violates the terms of use and operation of the Website, makes an untrue, inaccurate, and incomplete provision of information and non-information and its data, develops illegal behavior when browsing the Website, violates the rules of conduct of users, legal or customary, improperly fulfills his/her legal and/or contractual obligations, by acts or omissions.

3.4. In any case, it is pointed out that the description of the components of the products of the suppliers and in general of the information included in the indications on the products and their production and expiration dates are made by the suppliers themselves, whose details are written on the product. The Administrator participates in the distribution chain only as an intermediary or final seller and is not responsible nor does he/she have to check the truth or accuracy of these.

3.5. In all the above cases, any costs or compensation that the Administrator is required to pay due to violation by the User of the website of his/her obligations, arising from these terms, are borne by that User, who is obliged to pay them to the Administrator directly and without the latter being required to go to court. The User expressly accepts and acknowledges the exemption, as mentioned above, of the Administrator and accepts that he/she bears full responsibility for his/her actions and the ancillary obligations to compensate the injured parties.

4. OBLIGATIONS & USER RESPONSIBILITIES

4.1. Correct submission of personal data – The User who registers on the website is obliged to enter personal data that is complete and true. The information he/she will be asked to submit is his/her name, address/post office, and postal code, telephone number, and e-mail, while in case of invoice issuance he/she will have to submit his/her profession, Tax Number, and Tax Office. The website reserves the right to delete a user account if it is found that the information stated is untrue, if he/she uses his/her account abusively or if he/she seeks to alter the website and its physiognomy.

4.2. Law Enforcement – The User undertakes to respect and abide by the laws of the Greek State, as well as European and International Law applicable to the use of the Website, and to exercise his/her rights within the limits of good faith and commercial practices. Therefore, inter alia, he/she is prohibited to interfere in any part of it (form, functions, services, content, databases) using any mechanism or software, and in general to perform acts that may prevent its use by third parties. In the same context, the User is obliged not to use the website to carry out acts, which may result in criminal proceedings or the initiation of any civil or administrative proceedings against the Administrator.

4.3. In cases where the user is given the opportunity to publish, send or otherwise transmit on the website any information (eg audiovisual material, text, link to another website, executable file), the content is the sole responsibility of the user himself. In any case, the content of the above-mentioned data should not:

4.3.1. Be illegal, offensive, abusive, vulgar, threatening, defamatory, or discriminate in any way.

4.3.2. In any way constitute harassment of third parties or collect or store personal data about other users

4.3.3. Infringe on the copyright or other proprietary rights of any third party, including any patent, trademark, or trade secret.

4.3.4. Contain software viruses or any other code, files, or programs designed to interrupt, damage, or corrupt any computer hardware or software.

4.3.5. Not be accompanied by a transfer right in accordance with the law or applicable contracts (eg inside information, property, and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements).

4.4. Consequences – The Administrator has the right to take any action necessary to address conduct contrary to these terms, such as, for example, to deny access to the services provided through this website or to delete, edit or move messages, respecting the principle of proportionality. In addition, he/she reserves the right to seek redress for damages that may be caused to him by unlawful conduct, such as those set out above, as well as to prosecute the person responsible. Failure to exercise his/her rights under these terms does not constitute a waiver of those rights, nor does it imply the tacit abolition of any term.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. All content of this website, with the exception of explicitly stated (copyrights of third parties), is the intellectual property of the Administrator and is protected by applicable national, European, and international law. Content includes, for example, texts, graphics, images, photographs, drawings, videos, sounds, signals, insignia, announcements, copyrighted or not.

5.2. The content of the website is available to the User for personal use. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Administrator. Exceptionally, individual copying and printing of a single copy of part of the content for personal rather than public or commercial use is permitted, provided that the Administrator’s copyright is not infringed.

5.3. The appearance and display of the above on this website should in no way be construed as a transfer or assignment of their express or implied license or right of use. The Administrator reserves all his/her legal and/or contractual rights, except those expressly mentioned in this paragraph.

5.4. Photographic display of products: Every effort has been made to ensure a realistic and accurate photographic display of the products, which are sold through this Website. However, due to technological limitations, these photos may differ from the actual condition, shape, and image of the products.

5.5. The Administrator does not invoke or guarantee the accuracy or reliability of any information or content about any products or services, software or advertisements contained in this Website, distributed through it, received from it as well as the third-party content to which the User refers through hyperlinks from the Website or which the Website provides access to.

6. SALE TERMS

6.1. The presentation for sale of the products and services on this Website has the character of an invitation to the Users to submit a proposal for the preparation of a contract and such presentation does not in any way constitute a commitment of the Company for the availability and adequacy of the displayed products and services. By placing an order, the User agrees to purchase a product in accordance with these terms and conditions. At present, the Company sends products only to Greece and to the other member states of the European Union.

6.2. Registration on the platform: In order to provide the best and most complete service to the User as well as to facilitate his/her future purchases, during his/her first order he/she has the opportunity to register as a user of the Website by filling in all the personal information required in the respective registration form. The management of this data is done only by the relatively authorized personnel of the Company and always in accordance with the Privacy Policy of the website. The registration on the platform is done exclusively for the convenience of the User, who can however submit his/her order as a simple visitor.

6.3. Online ordering process: In order to fully inform the User and protect him as much as possible from unforeseen events, the orders are completed as follows:

6.3.1. Order completion: Upon completion of the User’s order request, the total consolidated order is displayed, which includes all its details. By selecting “Complete”, he/she automatically connects to the third payment service provider in order to complete the repayment of the agreed price.

6.3.2. Payment of the price: Upon successful completion of the payment, the User receives an automated order confirmation message, which is sent to the e-mail address he/she has declared. In case he/she chooses to pay with cash on delivery, which is an option only in Greece, he/she will receive the order confirmation according to which the products will be delivered to him under the condition of the appropriate payment upon delivery. In case he/she chooses to “deposit in a bank account” of the Administrator the order is not executed until his/her bank account is credited.

6.3.3. Product collection: The order then goes to the collection stage to be processed and an email will be sent to the User when the products are routed for shipment to the delivery address stated.

6.3.4. Possible Cases: In the event that for any reason it is found that a) there is an unexpected shortage from suppliers of any of the products ordered by the User or b) a product will be available after the delivery time indicated in the online store or c) there is a problem in relation to the products included in the order, then the Company will make every effort to contact the User either by e-mail to the stated address or by direct telephone contact with him in order to consult with him about any modification, correction or cancellation of his/her order. If communication is not possible for a period of 7 calendar days then the order will be executed for the available products and will be canceled for the rest. In any case, any modification of the order will be sent again with a new message to the e-mail address that has been declared, and this message will be the confirmation of the order.

6.3.5. Estimated Shipping Time: It is clarified that the shipping time may vary depending on the availability of the products and the commitment of the suppliers in relation to the delivery time, therefore, any delay on the part of the suppliers will delay the shipping time by the Company. Delivery times are also subject to delays due to delays by courier companies or force majeure, which is not the responsibility of the Company. For orders within Greece the delivery is usually made within 1-5 business days, while for orders within the European Union, within 3-8 business days from the confirmation of the shipment. See Shipping Methods for more information.

6.4. Sending automated messages: During the execution of the order, the User will receive a series of automated e-mails, which will report the progress of his/her order as follows:

6.4.1. Order confirmation: After placing the order

6.4.2. Order processing: When the products of the order have been collected and sent for shipment to the User’s address, accompanied by the shipment slip.

6.4.3. Order pending: In case one of the products of the order was not collected in the case 6.3.4. and has remained pending.

6.4.4. Order cancellation: In case the order has been canceled for the reasons stated in these Terms.

6.5. By sending a request for an order, the User consents to the receipt of the above notifications, which are a condition for the proper progress of his/her order. The User is required to maintain these emails throughout the transaction. It is his/her obligation, in case he/she does not receive the relevant emails, to contact the Customer Service Department through the “Contact” section.

7. PAYMENT & TRANSACTION SECURITY

7.1. Pricing – All prices are in Euro and include VAT. Any additional charges that may arise, such as postage, are clearly stated and included in the “Total Cost”. More information on shipping costs and free shipping can be found on the Shipping Methods page.

7.1.1. Modification of prices: The Company generally reserves the right and the User accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change and / or withdraw the offers at any time with or without prior notice to the users of the Website, who will be informed of the current price from its relevant post. Although every effort is made to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If the Administrator finds an error in the price of any of the products that the User has ordered, he/she will inform him as soon as possible and will give him the opportunity to re-confirm his/her order with the correct price or cancel it. If communication with the User is not possible, the order will be considered canceled. If the order is canceled according to the Terms and Conditions, but the User has already paid for the products, he/she will receive a full refund without interest.

7.1.2. Error correction: The Services may contain typographical errors or other errors or inaccuracies and may not be complete or up to date. The Administrator, therefore, reserves the right to correct any errors, inaccuracies, or omissions at any time and to change or update information on the Website without prior notice. He/she also reserves the right to refuse to execute any orders placed on the basis of information that may contain errors or inaccuracies about prices, shipping, payment terms. or return policies.

7.1.3. Weight deviations: It is pointed out that some products due to the fact that they are standardized and packaged by their supplier may have a deviation of a few grams in their weight per package, but always within the range described on our website for a specific product price.

7.2. Payment Methods – Especially for all deliveries within Greece, the possibility of payment by cash on delivery is provided, paying, in addition, the cost of the service to the employee of the courier company. In any other case, transactions are made by deposit in a bank account, via PayPal, or by using a card (debit, credit, prepaid, etc.) type Visa, Mastercard, and Maestro through the secure environment of the Piraeus Bank. More information on payment methods can be found on the Payment Methods page.

7.3. Card Details – Although the online platform operates according to strict security standards such as Extended Validation SSL Certificate and has taken special technical and organizational measures, transactions are secured primarily on the basis of protocols and security systems used by the Piraeus Bank and PayPal. The card details (holder’s name, card number, expiration date, and CV2 / CVV) are entered on a screen that belongs to the environment of the Piraeus Bank systems and are collected directly from it without the intervention of the Administrator, who does not maintain any access to them and therefore bears no responsibility for any issues that may arise with any of the above.

7.4. Transaction Details – The transaction details (transaction number, payment amount, web protocol address – IP), which are collected and processed by the Administrator are used exclusively for the purpose of receiving, executing, and completing the payment, in accordance with mutual obligations. They are not disclosed, nor transmitted to any third party, except the above cooperating bank, and are deleted, when the purposes for which they are observed are achieved. The User accepts and expressly consents to the processing of his/her personal data by both the Administrator and the National Bank during the use of the service.

7.5. Transaction Receipt – Upon completion of each transaction, the User has the ability to print an electronic receipt or save it on his/her computer in PDF format.

8. RIGHT OF WITHDRAWAL

8.1. Withdrawal Request: The Users who make purchases from this online store as consumers can withdraw from the purchase and sale within 14 days from the receipt of their order, by sending (within the above deadline) the withdrawal statement together with the product under the condition that in this case both (product and statement) will be received by the Administrator within 14 days of receipt of the product.

8.2. Excluded products: Excluded from the right of withdrawal are products that can be damaged or expire soon, or that are vulnerable and therefore sensitive.

8.3. Withdrawal Procedure: In case the User exercises his/her right to withdraw from the purchase of a product that is not excluded, then for the withdrawal of products purchased from this online store the following apply:

8.3.1. Returns must be made no later than 14 days from the exercise of the right of withdrawal, ie from the sending of the relevant e-mail (e-mail) provided in 8.1., at the responsibility of the User and his/her own expense only to the headquarters of the company, 66 Megalou Alexandrou, Florina 53100, Greece.

8.3.2. In order for a return to be accepted, the product sent to our company must be in the condition it was received, not used, complete with its original packaging intact along with all the documents that accompanied the product, the correct storage conditions have been maintained and the products, in general, have not undergone any reduction in their value. The Administrator is entitled to delay the refund until he/she takes back the goods and checks their condition.

8.3.3. The returned products must be sent to the above address and must be accompanied by: a) the Retail Receipt / Sales Invoice or the Delivery Note and b) the Withdrawal Declaration, even if it has already been sent electronically. In particular, this form must be completed with all the necessary information requested, printed, and signed by the customer.

8.3.4. If the above conditions are met, the refund of the price already paid will be made directly by the Administrator or in cooperation with the cooperating payment provider or otherwise within the time limit provided by law in case of withdrawal. In the event that money is refunded to the User through a third party payment provider (e.g. PayPal, Viva Payments, credit card, etc.) it may be charged a fee by that third party provider based on its terms of use and operation, for which the Administrator is not responsible.

8.4. It is particularly pointed out that if the above conditions are not met or if there is no document accompanying the product, the User’s request for withdrawal can not be satisfied, and the product will be returned to the recipient at a charge.

9. RIGHT TO CANCEL AN ORDER

9.1. Change or cancellation of an order is accepted only if the order confirmation has not been sent, ie the order has not been completed. Please note that after the order is confirmed, it is not possible to change the declared delivery address for security reasons.

9.2. The User may, however, if he/she is a consumer, exercise the right of withdrawal provided for in Article 8 or follow the procedure for returning products provided for in Article 10.

9.3. In case the User requires the return of part or all of the price that has already been paid to the Administrator after the cancellation or change of his/her order as above, the corresponding amount will be refunded immediately in a manner to be agreed between the two parties. In case the money is returned through a third-party payment provider (for example credit card) the User may be charged with any commission that the specific third-party provider charges based on the terms of use and operation, for which the Administrator is not responsible.

10. RETURN OF DEFECTIVE PRODUCTS

10.1. The goal of The Mythic Box is to ensure absolute customer satisfaction. However, if the User receives a defective product through the fault of the Company or if any other problem arises through its own fault, the User is required to contact our Customer Service Department immediately through the “Contact” section for more details.

10.2. In all cases of return of products due to a real defect or lack of contracted capacity due to the fault of the Company, purchased from this online store, the following apply:

10.2.1. Returns are made exclusively to the headquarters of the Company 66 Alexander the Great, Florina 53100, Greece. The receipt of the product by the Company will be done only by a cooperating carrier after the User first contacts our Customer Service Department through the “Contact” section to inform the Administrator about the identified problem that has occurred in a specific product. The receipt of the product to be returned will be done exclusively by the delivery address that the User has stated when placing his/her order.

10.2.2. In order for a return to be accepted, the product must be in the condition received, not used, complete with its original packaging intact, and the correct storage conditions maintained.

10.2.3. The returned products must be accompanied by the Retail Receipt, the Sales Invoice, or the Delivery Note. It is particularly pointed out that if there aren’t any documents accompanying the product, the User’s request can not be satisfied and the product will not be received by the Company.

10.2.4. Within a reasonable period of time the User’s Return request will be processed and the price paid will be credited.

11. NEWSLETTER

11.1. If the User wishes, he/she can subscribe to the Newsletter of the website, providing his/her e-mail address. His/her registration is his/her unconditional consent for the website to use his/her e-mail address to send him newsletters as well as other commercial communications.

11.2. In case the User does not wish to receive newsletters – news of the website and other commercial communications in the future, he/she can immediately delete his/her e-mail address from the list of recipient addresses by selecting the link “unsubscribe”, which is located at the end of all emails.

11.3. The Administrator undertakes not to forward this address to third parties. In any case, with regard to the protection of the User’s personal data and his/her rights according to the GDPR, the provisions of the Privacy Policy of our website apply.

12. SOCIAL MEDIA

12.1. The Website provides the User with the option of interacting with social media, ie with the “Like” options of Facebook, Instagram, Twitter, Google+, Pinterest, and more. These features may allow access to and/or connection to the User’s accounts on social networks. The Administrator does not control these social network services and the User profiles on them and may not change his/her privacy settings on these services or set rules for how his/her personal information is used in these services.

12.2. Before using any such feature available on this Website, the User is advised to read all policies and information regarding the services of the respective social media in order to be better informed regarding their privacy policies. The Administrator is not responsible for any actions or omissions of any social networking service provider or for the use by the User of the features included in their platform.

13. HYPERLINKS

13.1. Through appropriate links within the Website, the possibility of accessing third-party websites is provided. These links are provided solely for the convenience of the User, while the websites to which they refer are subject to the respective terms of use of these websites. The placement of the links is in no way an indication of the approval or acceptance of the content of the respective websites.

13.2. The Administrator is not responsible for the content and/or services of other websites whose “hyperlinks” or advertisements are posted on the website, nor for the privacy practices or the accuracy of the information contained therein. The User accesses them exclusively at his/her own risk and is required to carefully check each time the Terms of Use, Privacy Policy and Cookies Policy of the websites he/she visits through the provided hyperlinks.

14. PERSONAL DATA PROTECTION

14.1. The Administrator undertakes to make every effort to safeguard the User’s personal data and therefore will not transfer it without his/her consent to any third party (natural or legal) for any reason other than those expressly provided by law and exclusively to the competent authorities. In addition, he/she undertakes that the processing of User data is done in accordance with current legislation (Regulation EU 2016/679, known as GDPR). The User is kindly requested to read the Privacy and Cookies Policy in detail.